FAQ

Welcome to our SSRTOYS website.
On this page, we have compiled some frequently asked questions and answers to help you better understand our services and policies. If you have any other questions, please feel free to contact us.

1. How much is the shipping fee?
Answer: Shipping is currently free.

2. How long does shipping take?
Answer: Shipping to the United States typically takes about 15 days to a month. For other countries, please contact customer service for more information.

3. Can I change or cancel my order?
Answer: Due to the time and logistics costs associated with international shipping, you can request changes or cancellations at any time before the order is shipped, and a refund will be provided. However, once the order has been shipped, returns or cancellations are not supported. Please contact customer service as soon as possible to request modifications or a refund.

4. What payment methods do you accept?
Answer: We currently use PayPal for payments. We may adopt different payment methods in the future based on customer demand.

5. How can I track my order?
Answer: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's website.

6. Do you offer international shipping?
Answer: Yes, we ship to many countries around the world. Shipping times and fees may vary depending on your location. For specific details, please contact our customer service.

7. How do I contact customer service?
Answer: You can reach us through the live chat tool on our website, by email, or via WhatsApp. Due to time zone differences, our customer service may not be able to respond immediately. Please be patient, and remember to leave your email and question in the live chat tool so we can reply within 24 hours.

We are committed to providing you with the best shopping experience.
If you have any other questions or need further assistance, please contact our customer service. Thank you for your support and trust!